Terms and Conditions


Company Reg no: 9403538

VAT Registration Number: 221589901

 

Orders

These terms and conditions will apply to all transactions on our website. You should read them carefully before placing your order.

All our products are handmade and may be subject to natural variation in size and colour.

When you place an order, we will need your name and e-mail address. Without this information we will not be able to process your order or notify you of our acceptance of your order.

We also require a telephone number so that we may contact you if there is a problem with your order, or if we require additional information in connection with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to: sales@nichelane.com.  

 

Order confirmation

When placing an order via our website, we will obtain authorisation on your payment card before your order can be accepted and processed.  Once authorised we will send an order confirmation to the e-mail address you have supplied to us. You will be notified if there are any delays. If there are any problems with your order or if your item(s) is out of stock, you will be contacted by one of our customer services representatives either by email or by phone.

 

Contract Cancellation

Under UK legislation, you are entitled to cancel this contract provided you contact us within 14 days of receiving your purchases and we will send you a Returns form. You then have a further 14 days to send the goods back to us. Provided the goods are returned in their original condition and sent back in suitable packaging, we will give you a refund for the cost of the item including a standard delivery charge.  You will be responsible for the cost of returning the goods to us.

If you wish to exchange your item, you can then place a new order for the item you wish to exchange your original order for.

If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on 00 44 29 2140 4256 or by e-mail: sales@nichelane.com. If your order has already been dispatched please follow the procedure set out in the Returns section.

 

Pricing and payment

Payment for all orders is in pounds sterling and at point of sale (not at the point of dispatch) and inclusive of VAT.  If you are placing an order from outside the UK, please note that the amount you are charged by your card issuer / PayPal will be in punds sterling and any price conversion is only indicative of the price payable in your geographical location.   Many credit / debit card issuers now charge a conversion fee for transactions in currencies other than the one assigned to your card.

The total cost of your order is the price of the products ordered (inclusive of delivery in the UK, but exclusive of delivery charges from orders outside of the UK). You confirm that the credit or debit card that is being used is your own. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this site whether or not that product has been sold.

The price you pay is the price displayed on our website at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. 

Online orders must be paid for by credit/debit card. We accept Visa, Discover, MasterCard and Amex. Other methods of payment are available and these include PayPal and direct bank transfer. All goods will remain the property of Niche Lane until paid for in full. We do not accept cheques.

 

Gift Vouchers or Coupon Codes

•Gift vouchers are valid for one year only

•Gift vouchers can only be used online or in store once and no change can be given

•Only one gift voucher or discount Code may be used per transaction

•Our gift vouchers can be used online only

•Discount coupons can only be used within the valid period. This period cannot be extended

•STUDENT DISCOUNT is only applicable on FULL PRICED items.  All sale items or other discounts will be excluded

 

Orders from outside the EU /EEA

Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges.  Niche Lane does not control import duty charges nor are we liable to pay any of these charges.  Please check if these apply before ordering.  You can check at this website: http://www.dutycalculator.com/new-import-duty-and-tax-calculation

 

Security and credit card clearing

All card payments made on our web site are protected by a secure connection provided by PayPal; a leading provider of secure online card payments.   When you place an order all credit card details are encrypted, these details are transferred to the processing bank where they are authorised. Neither we nor anybody else see the details and they are not held on any web site. We do not receive your credit card details, therefore we are unable to add items to an order once it is placed.

 

Refunds, returns and exchanges - please see the Returns section of the website for our full Returns Policy

 

Jurisdiction

The products and services offered on Niche Lane’s website are sold for use within the United Kingdom. Use of this web site shall be governed exclusively by English and Welsh law and will be subject to the exclusive jurisdiction of the English and Welsh courts. These terms and conditions do not affect your statutory rights.

Further help and advice regarding you statutory rights is available from Consumer Direct at https://www.gov.uk/consumer-protection-rights or by calling 0345 404 0506 or 0345 404 0505 (Welsh language).